Whether it's about your account, payments, bonuses, or games, the hybajji support team is always here to help.
Select the category below that best matches your issue.
Registration, login, password reset, and profile updates.
Deposit and withdrawal issues with Mobile Pay, Nagad, and Rocket.
Welcome bonus, free bets, cashback & promo codes.
Game rules, Live Casino, slots, and Sports Betting.
Android & iOS app download, updates & troubleshooting.
KYC documents, account verification & security settings.
Jackpot tickets, draw results, and prize claims.
Set limits, take a break, or self-exclude.
The first question anyone asks when playing online is — "Where do I go if something goes wrong?" Hybajji built this Help Center with exactly that in mind. Here you'll find step-by-step guides covering everything from opening an account to withdrawing your winnings.
Our support team is available in Bangla 24/7, every day of the week. Reach us via live chat, email, or phone — whichever works best for you. On average, a support agent responds to your issue in just 3 minutes.
Hybajji believes a great experience isn't just about great games — it's about great support too. That's why we continuously improve our support system. Our knowledge base already covers over 500 frequently asked questions, so you can find answers to most issues on your own.
New to the platform? No need to worry. Every guide here is written in plain, straightforward language — no technical jargon. Just follow the steps and you'll be able to handle everything on your own.
Our live chat support is available 24 hours a day, 7 days a week. Email support is typically answered within 2 hours. For urgent issues, use live chat for the fastest response.
Getting started on Hybajji is simple — just follow these steps.
Go to hybajji.app and click the "Register" button. Enter your mobile number, name, and password. Once you verify via OTP, your account will be active. The whole process takes under 2 minutes.
Upload a photo of your National ID or birth registration certificate. Verification is usually completed within 15 minutes. Verified accounts come with higher withdrawal limits.
Deposit easily via Mobile Pay, Nagad, or Rocket. Get a 100% bonus on your first deposit. Minimum deposit is just ৳100.
Live Casino, sports bets, jackpots, or lottery — pick your game and enjoy.
Learn everything about depositing and withdrawing funds at Hybajji.
Your account must be verified before you can make a withdrawal. The mobile number used for deposits and withdrawals must be the same. To withdraw bonus funds, you must meet the wagering requirements. For more details, visit our Terms & Conditions here.
Hybajji's bonus system is straightforward and transparent — no hidden terms.
100% bonus on your first deposit, up to ৳5,000.
Wagering: 10x
Validity: 30 days
50% reload bonus on every deposit every Monday.
Wagering: 8x
Validity: 7 days
10% cashback on your weekly net losses, credited directly to your account.
Wagering: 1x
Validity: 7 days
Earn ৳500 for every friend you refer — no limit.
Wagering: 5x
Validity: 14 days
See Hybajji's customer support performance — by the numbers.
If you can't find the answer yourself, our team is always ready to help.
Click the chat icon in the bottom-right corner of the site and start chatting in Bangla right away.
Email us at support@hybajji.app and you'll receive a detailed response within 2 hours.
Open a support ticket for complex issues and track its status using your ticket number.
The most common issues — and how to resolve them on your own.
Hybajji believes gaming should be fun — not stressful. If you feel like your playing is getting out of hand, reach out to our Help Center. We can help you set deposit limits, take an account break, or self-exclude. For more information, visit our Responsible Gambling page.